FAQ
Is there a long-term lease?
No, the rental agreement is month-to-month with a 30 day notice from the 1st of the month.
When is my rental fee due?
Your rent is due on the first 1st day of the month. If payment is not received by the end of the day on the 5th, a late fee of $10 is assessed, and your unit will be over locked.
Will I receive a monthly "bill"?
We do not send a monthly bill. If you need to have an actual paper bill mailed to you we can accommodate that request for an additional charge.
What forms of payment do you accept?
We accept cash, check, and major credit cards. You may mail your payment, deliver it in person, or give us your credit card number via telephone. Automatic billing is also available
What may I not store?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed. Compliance with local laws and ordinances must be followed.
How tall / wide are your doors?
Door sizes vary by unit size and range from 3’8” to 9’ wide. Our doors are roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.
Do I need to provide my own lock?
We provide a free lock when you move in. You must keep your unit locked at all times. We inspect all locks several times a week. When you move out you must remove your lock and return to us.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give access to anyone not on your rental agreement.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit. The facility manager should be aware of anyone who has permission to access your space.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and you returned your lock and key, you may request a refund from the manager. If you qualify, a check will be processed and mailed to your forwarding address.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months after the initial move-in. We do pro-rate for mid-month move-ins.
What are the office hours?
Reservations are set up by appointment. Please call or email to schedule a convenient time to meet at the facility. We can be reached by phone 7 days a week. Voicemail messages and email are promptly returned.
What are the facility hours?
Access is 7 days a week, 24 hours a day.
What happens if I lose the key to my storage unit?
We have procedures in place to help you access your storage unit. There is a $25 fee to replace your lock